MCNA believes that clear and accurate health information is essential to the delivery of quality oral health care. One way we assist your office is by offering interpretation assistance for MCNA members with limited English proficiency. If your office encounters a member whose primary language is not English or faces other communication barriers, it is important that you clearly document his or her preferred language in the dental record. Having a record of the member's preferred language is a required component of member dental record keeping standards.

MCNA can arrange for interpreter services, including interpretation of American Sign Language (ASL), to help ensure that dental care and treatment is presented in a culturally and linguistically appropriate manner utilizing a member's preferred or primary language. We encourage your office to ...