MCNA Dental
Dental Details  •  Monthly Provider Newsletter
Louisiana Edition  •  August 2014
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Welcome, Louisiana Medicaid Providers!
Welcome, Louisiana Medicaid Providers!

MCNA would like to welcome you to our monthly provider newsletter, your resource for the latest in program news and updates. We also include in each month's issue other information useful for your practice, such as strategies for connecting with members and recent industry trends.

We are proud to be the new dental benefits program manager for the 1.2 million members of the Louisiana Medicaid and Adult Denture programs. We are honored to partner with the Department of Health and Hospitals and you, our network providers, to provide high quality dental care and services throughout the state. Our sincerest thanks for the warm welcome we have already received. We look forward to working with you to ensure good oral health for children and adults across Louisiana.

MCNA Updates
Welcome, Louisiana Medicaid Providers!

MCNA would like to welcome you to our monthly provider newsletter, your resource for the latest in program news and updates. We also include in each month's issue other information useful for your practice, such as strategies for connecting with members and recent industry trends.

We are proud to be the new dental benefits program manager for the 1.2 million members of the Louisiana Medicaid and Adult Denture programs. We are honored to partner with the Department of Health and Hospitals and you, our network providers, to provide high quality dental care and services throughout the state. Our sincerest thanks for the warm welcome we have already received. We look forward to working with you to ensure good oral health for children and adults across Louisiana.

The Primary Care Dentist Relationship
The Primary Care Dentist Relationship

MCNA supports the Primary Care Dentist (PCD) model of care for the oral health and well being of our members age 20 and below. The relationship between a member and the PCD is invaluable to healthy growth and development. MCNA strongly recommends that all members within the appropriate age range select a PCD from our network of quality providers.

When a member attends regular dental visits with his or her PCD, that provider is more knowledgeable about the member's individual oral health needs and able to make the best decisions about treatment options. The PCD delivers key preventive care that, over time, aids in the avoidance of more serious oral problems. If an oral problem develops, the PCD is in the best position as the "manager" of a member's overall oral health to determine if and when a referral for specialty care is necessary. The PCD can then initiate the referral with MCNA as appropriate.

A member may ...

MCNA Updates
The Primary Care Dentist Relationship

MCNA supports the Primary Care Dentist (PCD) model of care for the oral health and well being of our members age 20 and below. The relationship between a member and the PCD is invaluable to healthy growth and development. MCNA strongly recommends that all members within the appropriate age range select a PCD from our network of quality providers.

When a member attends regular dental visits with his or her PCD, that provider is more knowledgeable about the member's individual oral health needs and able to make the best decisions about treatment options. The PCD delivers key preventive care that, over time, aids in the avoidance of more serious oral problems. If an oral problem develops, the PCD is in the best position as the "manager" of a member's overall oral health to determine if and when a referral for specialty care is necessary. The PCD can then initiate the referral with MCNA as appropriate.

A member may ...

Service Excellence Guaranteed for You!
Service Excellence Guaranteed for You!

MCNA takes pride in delivering service excellence to each of our network providers. Our dedicated Provider Hotline is ready to help you with ...

MCNA Updates
Service Excellence Guaranteed for You!

MCNA takes pride in delivering service excellence to each of our network providers. Our dedicated Provider Hotline is ready to help you with ...

UM Quick Tips
UM Quick Tips

In every issue of our newsletter, we include utilization management tips to alert you to program changes that are important to your office. Please click the link below to read more.

Utilization Management
UM Quick Tips

In every issue of our newsletter, we include utilization management tips to alert you to program changes that are important to your office. Please click the link below to read more.

Clear Communication for Increased Health Literacy
Clear Communication for Increased Health Literacy

Good communication is the basis for a successful dental visit. This is especially true when a member's oral condition requires a complex treatment plan. The more fully you can explain a diagnosis to a member and his or her parent, the more comfortable they will be with the treatment you propose. Communicating effectively during a dental appointment can help to increase the health literacy of both the member and the parent.

Health literacy has been shown to be a factor in the successful utilization of oral and medical health services. Understanding an oral condition and the treatment it requires can positively influence compliance both during a dental visit and at home, when good oral hygiene habits must be practiced. Providing clear and easily understandable information about the member's oral condition helps to establish a strong trust relationship.

The U.S. Department of Health and Human Services Office of Disease Prevention and ...

Communication
Clear Communication for Increased Health Literacy

Good communication is the basis for a successful dental visit. This is especially true when a member's oral condition requires a complex treatment plan. The more fully you can explain a diagnosis to a member and his or her parent, the more comfortable they will be with the treatment you propose. Communicating effectively during a dental appointment can help to increase the health literacy of both the member and the parent.

Health literacy has been shown to be a factor in the successful utilization of oral and medical health services. Understanding an oral condition and the treatment it requires can positively influence compliance both during a dental visit and at home, when good oral hygiene habits must be practiced. Providing clear and easily understandable information about the member's oral condition helps to establish a strong trust relationship.

The U.S. Department of Health and Human Services Office of Disease Prevention and ...

Celebrating
Celebrating "Smilestones" with Kids

In recognition of National Tooth Fairy Day on August 22, consider sharing an "official" lost tooth certificate with parents to leave along with money when ...

Children's Corner
Celebrating "Smilestones" with Kids

In recognition of National Tooth Fairy Day on August 22, consider sharing an "official" lost tooth certificate with parents to leave along with money when ...

Outreach Toolkit: MCNA Oral Health Flyers
Outreach Toolkit: MCNA Oral Health Flyers

MCNA's Quality Improvement (QI) department operates a robust member outreach program in communities across the state. As part of this program ...

Quality Improvement
Outreach Toolkit: MCNA Oral Health Flyers

MCNA's Quality Improvement (QI) department operates a robust member outreach program in communities across the state. As part of this program ...

Team Building: Making it Work
Team Building: Making it Work

Good working relationships between the members of your office staff are integral to an efficient and positive office atmosphere. Sometimes, though, it is a challenge to unite individuals into a cohesive unit during the course of regular office activity. In such cases, team-building activities can be an excellent way to improve working relationships while having fun. These activities can range from highly structured games and exercises to more relaxed socialization.

When planning to bring your team together for such activities, remember to be sensitive to their needs and personal preferences. Some individuals may have scheduling restrictions that may prevent them from participation outside of working hours. Others may have specific boundaries regarding things like physical contact and the sharing of personal information that should be taken into consideration. You do not want to plan any team building activity that will put a member of your staff into an uncomfortable position or that could lead to embarrassment.

Team building activities can take many ...

Your Practice
Team Building: Making it Work

Good working relationships between the members of your office staff are integral to an efficient and positive office atmosphere. Sometimes, though, it is a challenge to unite individuals into a cohesive unit during the course of regular office activity. In such cases, team-building activities can be an excellent way to improve working relationships while having fun. These activities can range from highly structured games and exercises to more relaxed socialization.

When planning to bring your team together for such activities, remember to be sensitive to their needs and personal preferences. Some individuals may have scheduling restrictions that may prevent them from participation outside of working hours. Others may have specific boundaries regarding things like physical contact and the sharing of personal information that should be taken into consideration. You do not want to plan any team building activity that will put a member of your staff into an uncomfortable position or that could lead to embarrassment.

Team building activities can take many ...

Toothy Latte
Toothy Latte
Dental Artwork
Toothy Latte
National Tooth Fairy Day
National Tooth Fairy Day
August 22, 2014
Upcoming Events
National Tooth Fairy Day
August 22, 2014