MCNA's Performance Improvement Projects
Performance Improvement Projects (PIPs) are essential to quality improvement. Each year, MCNA's Quality Improvement Department selects study topics for our PIPs based on the unique needs of our members. For each PIP topic selected, intervention activities are designed that help overcome barriers to access and care at the member, provider, and systems levels. Our interventions often involve multiple forms of outreach to members and providers, such as targeted member text message reminders for care or personalized provider education during onsite visits with MCNA Provider Relations Representatives. Our current ...
Quality Improvement
Performance Improvement Projects (PIPs) are essential to quality improvement. Each year, MCNA's Quality Improvement Department selects study topics for our PIPs based on the unique needs of our members. For each PIP topic selected, intervention activities are designed that help overcome barriers to access and care at the member, provider, and systems levels. Our interventions often involve multiple forms of outreach to members and providers, such as targeted member text message reminders for care or personalized provider education during onsite visits with MCNA Provider Relations Representatives. Our current ... |
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Requesting Interpreter Services through MCNA
If a member speaks a language not spoken by your office staff, MCNA can arrange for free interpreter services over the telephone to help ensure that dental care and treatment is presented in a member's preferred or primary language. You may request interpreter services by sending an email to interpreterservices@mcna.net. You may also contact our Provider Hotline at 1-855-856-6262 (7 a.m. to 7 p.m., Central Time, Monday through Friday).
Communication
If a member speaks a language not spoken by your office staff, MCNA can arrange for free interpreter services over the telephone to help ensure that dental care and treatment is presented in a member's preferred or primary language. You may request interpreter services by sending an email to interpreterservices@mcna.net. You may also contact our Provider Hotline at 1-855-856-6262 (7 a.m. to 7 p.m., Central Time, Monday through Friday). |
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Contacting Provider Relations
Our Provider Relations team is here to provide excellent and thorough customer service for you and your office staff. If you have a question or have identified an issue that you feel requires resolution with us, please contact our team using the following information ...
MCNA Updates
Our Provider Relations team is here to provide excellent and thorough customer service for you and your office staff. If you have a question or have identified an issue that you feel requires resolution with us, please contact our team using the following information ... |
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