Vigilant Verification: Check Member Eligibility at Every Appointment
Member eligibility varies daily. It is important for your office staff to verify an MCNA member's eligibility not only when scheduling an appointment but also on the day of the appointment. If member eligibility with MCNA is not verified before providing services, your claim may be denied if the member was not actually eligible on the date of service.
MCNA offers you several methods for verification. All methods listed below allow you to verify member eligibility 24 hours a day/7 days a week:
- Electronically through MCNA's Online Provider Portal (http://portal.mcna.net)
- By calling the MCNA Provider Hotline
- By calling the MCNA Member Hotline
Please note that due to possible eligibility status changes, the information provided when you verify member eligibility does not guarantee payment of your claims.
MCNA strongly recommends using our Provider Portal to quickly and easily verify all member eligibility. Access your Provider Portal account at http://portal.mcna.net. Please call our Provider Hotline if you have a question about verifying member eligibility for an MCNA member.