MCNA is committed to providing access to high quality dental care to Medicaid and CHIP enrollees across the country. A key aspect of MCNA's operational areas including Program Integrity and Quality Improvement is our ability to access the most up-to-date information about our members' oral health and treatment. As our partner in the provision of quality dental care and services, your office is required to maintain full records for services rendered to MCNA members. These records should be made available to MCNA and State and federal government agencies upon their request.

More information on this requirement can be found in your Dental Provider Agreement under the Records/Inspections section.

We appreciate the excellent care that you and your staff continue to provide to our members. If you have any questions, please contact our Provider Relations Team at TX_PR_Dept@mcna.net. You may also call MCNA's Provider Hotline at 1-855-776-6262 (8 a.m. to 7 p.m., Central Time, Monday through Friday).