MCNA Dental
Dental Details  •  Monthly Provider Newsletter
Texas Edition  •  May 2020
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1-855-776-6262
Corporate Headquarters
Managed Care of North America
200 West Cypress Creek Road, #500
Fort Lauderdale, Florida 33309
 
ADA Policy on Opioids
ADA Policy on Opioids

The American Dental Association's (ADA's) Policy on Opioid Prescribing has been designed to combat the opioid epidemic. This important policy supports mandatory continuing education for dentists about prescribing opioids and other controlled substances. It also supports limits on opioid dosage and duration of no more than ...

Your Practice
ADA Policy on Opioids

The American Dental Association's (ADA's) Policy on Opioid Prescribing has been designed to combat the opioid epidemic. This important policy supports mandatory continuing education for dentists about prescribing opioids and other controlled substances. It also supports limits on opioid dosage and duration of no more than ...

The Main Dental Home
The Main Dental Home

Texas defines a Main Dental Home (MDH) as the dental provider that supports an ongoing relationship with the client that includes all aspects of oral health care delivered in a comprehensive, continuously accessible, coordinated, and family-centered way. A member can see his or her MDH Provider, or Main Dentist, at any location in which the provider is credentialed with MCNA.

A member can also see any MCNA-credentialed provider in the same "brick and mortar" facility in which his or her Main Dentist practices without changing the Main Dentist assignment. This only applies, however, to the facility where the member is assigned. For example, a ...

Your Practice
The Main Dental Home

Texas defines a Main Dental Home (MDH) as the dental provider that supports an ongoing relationship with the client that includes all aspects of oral health care delivered in a comprehensive, continuously accessible, coordinated, and family-centered way. A member can see his or her MDH Provider, or Main Dentist, at any location in which the provider is credentialed with MCNA.

A member can also see any MCNA-credentialed provider in the same "brick and mortar" facility in which his or her Main Dentist practices without changing the Main Dentist assignment. This only applies, however, to the facility where the member is assigned. For example, a ...

Using a Patient Responsibility Form
Using a Patient Responsibility Form

A patient responsibility form is a tool for use when an MCNA member's treatment plan requires the provision of services that are not covered by Medicaid and MCNA. It should also be used for elective procedures that are not medically necessary. The form will help you ensure that such treatment is adequately documented in the member's dental record after discussion with the member, or his or her parent or responsible party. To meet the documentation requirements for non-covered services, the form should clearly include the prices of all services and the signature of the member, parent, or responsible party. The signature of the member, parent, or responsible party must be obtained prior to the delivery of the proposed treatment. To see MCNA's suggested patient responsibility form, go to http://docs.mcna.net/forms/patient-responsibility.

MCNA Updates
Using a Patient Responsibility Form

A patient responsibility form is a tool for use when an MCNA member's treatment plan requires the provision of services that are not covered by Medicaid and MCNA. It should also be used for elective procedures that are not medically necessary. The form will help you ensure that such treatment is adequately documented in the member's dental record after discussion with the member, or his or her parent or responsible party. To meet the documentation requirements for non-covered services, the form should clearly include the prices of all services and the signature of the member, parent, or responsible party. The signature of the member, parent, or responsible party must be obtained prior to the delivery of the proposed treatment. To see MCNA's suggested patient responsibility form, go to http://docs.mcna.net/forms/patient-responsibility.

Guidelines for X-rays
Guidelines for X-rays

X-rays are invaluable as supporting documentation for submissions like claims and pre-authorization requests. To ensure that MCNA is able to use the x-rays you submit for their intended purpose, they must meet the following minimum requirements:

  • Must be of diagnostic quality
  • Must be labeled with the member's name
  • Must be labeled with the date x-rays were taken
  • All x-rays must be labeled as Right or Left

Submitting an x-ray that does not meet the requirements listed above may delay the adjudication of a claim or the approval of a pre-authorization request.

If you have a question about the requirements for submitting x-rays to MCNA, please call our Provider Hotline at 1-855-776-6262 (8 a.m. to 7 p.m., Central Time, Monday through Friday).

MCNA Updates
Guidelines for X-rays

X-rays are invaluable as supporting documentation for submissions like claims and pre-authorization requests. To ensure that MCNA is able to use the x-rays you submit for their intended purpose, they must meet the following minimum requirements:

  • Must be of diagnostic quality
  • Must be labeled with the member's name
  • Must be labeled with the date x-rays were taken
  • All x-rays must be labeled as Right or Left

Submitting an x-ray that does not meet the requirements listed above may delay the adjudication of a claim or the approval of a pre-authorization request.

If you have a question about the requirements for submitting x-rays to MCNA, please call our Provider Hotline at 1-855-776-6262 (8 a.m. to 7 p.m., Central Time, Monday through Friday).

MCNA's Tooth Tribune
MCNA's Tooth Tribune

The Tooth Tribune, MCNA's member newsletter, delivers tips and information geared toward children's dental health in an easy-to-understand format. Published twice annually, the member newsletter is available for download on MCNA's Facebook page. We encourage you to download the latest edition and print a few copies for the children's area at your office.

Children's Corner
MCNA's Tooth Tribune

The Tooth Tribune, MCNA's member newsletter, delivers tips and information geared toward children's dental health in an easy-to-understand format. Published twice annually, the member newsletter is available for download on MCNA's Facebook page. We encourage you to download the latest edition and print a few copies for the children's area at your office.

Stress Reduction Strategy: Focus on What You Can Control
Stress Reduction Strategy: Focus on What You Can Control

During this stressful time, many people are experiencing anxiety about their health and the overall well-being of their families and friends. The heightened levels of uncertainty that we have to manage on a daily basis can feed our fears. One strategy to alleviate these negative feelings is to shift focus to things within our control to help us fight our anxieties and keep our stress levels low.

For example, if your main concern is your health, be sure you make a conscious effort to follow all recommendations, including washing your hands regularly, cleaning surfaces that you touch often, and practicing social distancing. If you are ...

Your Practice
Stress Reduction Strategy: Focus on What You Can Control

During this stressful time, many people are experiencing anxiety about their health and the overall well-being of their families and friends. The heightened levels of uncertainty that we have to manage on a daily basis can feed our fears. One strategy to alleviate these negative feelings is to shift focus to things within our control to help us fight our anxieties and keep our stress levels low.

For example, if your main concern is your health, be sure you make a conscious effort to follow all recommendations, including washing your hands regularly, cleaning surfaces that you touch often, and practicing social distancing. If you are ...

Smile Power Day - June 15
Smile Power Day - June 15

Smile Power Day is observed every year on June 15. Smiles can do wonders and are a powerful tool which can boost your team's morale, build confidence, and enhance the customer experience for your patients. The good thing about smiles is that they are contagious! Below are a few more superpowers of the smile:

  • Researchers from University of Missouri - Kansas City (UMKC) recently concluded that smiling can make you look younger. Their research showed that when people smile, others perceive them as more youthful. Another study also showed that college students perceived older individuals who were smiling as younger than their actual age.
  • According to Behavioral Psychologist Sarah Stevenson, each time we smile our brain produces the hormones of happiness - dopamine, endorphin, and serotonin. These hormones also serve as natural pain relievers.
  • A new study conducted by researchers at Penn State University found that when we smile, we look more likeable, courteous, and competent.
Upcoming Events
Smile Power Day - June 15

Smile Power Day is observed every year on June 15. Smiles can do wonders and are a powerful tool which can boost your team's morale, build confidence, and enhance the customer experience for your patients. The good thing about smiles is that they are contagious! Below are a few more superpowers of the smile:

  • Researchers from University of Missouri - Kansas City (UMKC) recently concluded that smiling can make you look younger. Their research showed that when people smile, others perceive them as more youthful. Another study also showed that college students perceived older individuals who were smiling as younger than their actual age.
  • According to Behavioral Psychologist Sarah Stevenson, each time we smile our brain produces the hormones of happiness - dopamine, endorphin, and serotonin. These hormones also serve as natural pain relievers.
  • A new study conducted by researchers at Penn State University found that when we smile, we look more likeable, courteous, and competent.
Father's Day - June 21
Father's Day - June 21

Sonora Dodd is recognized as the founder of Father's Day. This holiday was celebrated for the first time on June 19, 1910, in the State of Washington. Families wore red roses as badges to celebrate and honor their fathers. In remembrance of deceased fathers they wore white roses. Dodd drew up a petition arguing that Father's Day should be celebrated on her father's birthday, which was in early June. At the time, the petition earned only two signatures, but she was eventually able to convince several local churches to participate in the holiday on the condition that the celebration be pushed to the second Sunday in June. This allowed the community more time to prepare, since Mother's Day was celebrated two weeks earlier. In 1972, President Richard Nixon signed an order making Father's Day a national holiday celebrated annually on the third Sunday of June.

Upcoming Events
Father's Day - June 21

Sonora Dodd is recognized as the founder of Father's Day. This holiday was celebrated for the first time on June 19, 1910, in the State of Washington. Families wore red roses as badges to celebrate and honor their fathers. In remembrance of deceased fathers they wore white roses. Dodd drew up a petition arguing that Father's Day should be celebrated on her father's birthday, which was in early June. At the time, the petition earned only two signatures, but she was eventually able to convince several local churches to participate in the holiday on the condition that the celebration be pushed to the second Sunday in June. This allowed the community more time to prepare, since Mother's Day was celebrated two weeks earlier. In 1972, President Richard Nixon signed an order making Father's Day a national holiday celebrated annually on the third Sunday of June.