MCNA Dental
Dental Details  •  Monthly Provider Newsletter
Texas Edition  •  July 2022
Corporate Website
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Texas Provider Hotline
1-855-776-6262
Corporate Headquarters
Managed Care of North America
200 West Cypress Creek Road, #500
Fort Lauderdale, Florida 33309
 
Claims Reconsiderations
Claims Reconsiderations

Requests for MCNA's reconsideration of a claim may be filed when a claim has been denied for anything other than medical necessity or benefit coverage including, but not limited to, the following examples:

  • Timely filing
  • Duplicate
  • Member and provider eligibility

Any supporting documentation should be included with the reconsideration requests. Providers are encouraged to ...

Your Practice
Claims Reconsiderations

Requests for MCNA's reconsideration of a claim may be filed when a claim has been denied for anything other than medical necessity or benefit coverage including, but not limited to, the following examples:

  • Timely filing
  • Duplicate
  • Member and provider eligibility

Any supporting documentation should be included with the reconsideration requests. Providers are encouraged to ...

Provider Satisfaction Surveys
Provider Satisfaction Surveys

MCNA measures network provider satisfaction with our operations on a quarterly basis. Provider Satisfaction Surveys are conducted to evaluate MCNA's training efforts and other key performance indicators. These surveys may be conducted through an online survey in our Provider Portal or through outbound call campaigns. Our Provider Relations Representatives also coordinate them into on-site visits. The goal of MCNA's Provider Satisfaction Surveys is to develop a ...

Quality Improvement
Provider Satisfaction Surveys

MCNA measures network provider satisfaction with our operations on a quarterly basis. Provider Satisfaction Surveys are conducted to evaluate MCNA's training efforts and other key performance indicators. These surveys may be conducted through an online survey in our Provider Portal or through outbound call campaigns. Our Provider Relations Representatives also coordinate them into on-site visits. The goal of MCNA's Provider Satisfaction Surveys is to develop a ...

Suspected Child or Adult Abuse or Neglect
Suspected Child or Adult Abuse or Neglect

As a dental professional, your positive impact on your patients can extend past good oral health. By being observant and reporting suspected cases of abuse or neglect, you can play a vital role in shielding your patients from harm. Cases of suspected child or adult abuse or neglect might be uncovered during examinations. If suspected cases are discovered, a verbal report should immediately be made by telephone, or another means, to law enforcement and/or a ...

Communication
Suspected Child or Adult Abuse or Neglect

As a dental professional, your positive impact on your patients can extend past good oral health. By being observant and reporting suspected cases of abuse or neglect, you can play a vital role in shielding your patients from harm. Cases of suspected child or adult abuse or neglect might be uncovered during examinations. If suspected cases are discovered, a verbal report should immediately be made by telephone, or another means, to law enforcement and/or a ...

National Immunization Awareness Month
National Immunization Awareness Month
August
Upcoming Events
National Immunization Awareness Month
August
National Tooth Fairy Day
National Tooth Fairy Day
August 22
Upcoming Events
National Tooth Fairy Day
August 22