MCNA Dental
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Arkansas Edition  •  September 2019
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Correcting Overpayments from MCNA
Correcting Overpayments from MCNA

Are you aware of the actions required to correct an overpayment received from MCNA? In accordance with 42 CFR § 438.608(d)(2), any network provider who determines that they have received an overpayment from MCNA must notify us in writing of the reason for the overpayment and return the funds within 60 calendar days of the date on which the overpayment was identified.

The provider's office may return the overpayment by check, or may choose to have the amount ...

MCNA Updates
Correcting Overpayments from MCNA

Are you aware of the actions required to correct an overpayment received from MCNA? In accordance with 42 CFR § 438.608(d)(2), any network provider who determines that they have received an overpayment from MCNA must notify us in writing of the reason for the overpayment and return the funds within 60 calendar days of the date on which the overpayment was identified.

The provider's office may return the overpayment by check, or may choose to have the amount deducted from a future Remittance Advice (RA).

Overpayment notifications and refund checks should be mailed to the following address:

MCNA Dental
Claims Department - Attn: Recoupment and Overpayments
200 W. Cypress Creek Road, Suite 500
Ft. Lauderdale, Florida 33309

If MCNA does not receive the full refund of the overpayment amount within the required time frame, the remaining amount will be satisfied by offset of future reimbursements. Please call our Provider Hotline at 1-844-343-6262 (7 a.m. to 7 p.m., Central Time, Monday through Friday) for assistance regarding overpayments.