MCNA has dedicated Case Managers to assist members with special health care needs in coordinating dental care with their Main Dental Home and specialty providers.

Members or providers may contact Case Management at casemanagement@mcna.net to initiate the assessment process for members with conditions that are medically compromising or who are otherwise physically or mentally disabled. Our Case Managers will act as a liaison between the member and provider in all aspects of arranging care including coordinating travel arrangements and communication services, facilitating treatment prior authorization, and other needs while the member is in active care. They also assist in scheduling follow-up appointments.