Each year, we reach out to all contracted Primary Dental Providers to assess their satisfaction with MCNA. Our Provider Relations team may contact provider offices directly via phone or email with the request to complete MCNA's Provider Satisfaction Survey. Alternatively, the annual survey may be available to complete via our Provider Portal. We highly appreciate your feedback. Your ideas help us determine how we can improve the services and support that we provide to all of our network dentists and the members we serve.

This annual activity includes analyses of provider satisfaction of the following factors:

• MCNA's response time to provider inquiries and complaints
• MCNA communication
• Claims payment process
• Authorization and referral process
• MCNA availability and effectiveness

We use the results of all Provider Satisfaction Surveys and any state-approved contracted independent surveys to develop and implement plan-wide activities designed to improve provider satisfaction. MCNA makes aggregate survey results available to providers and members upon request.

We value your opinion and would love to hear about your experience with MCNA! All network providers may complete MCNA's Provider Satisfaction Survey at any time by requesting it from our Provider Relations Team at TX_PR_Dept@mcna.net.