MCNA Dental
Dental Details  •  Monthly Provider Newsletter
Texas Edition  •  August 2021
Corporate Website
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Texas Provider Hotline
1-855-776-6262
Corporate Headquarters
Managed Care of North America
200 West Cypress Creek Road, #500
Fort Lauderdale, Florida 33309
 
Member Rights and Responsibilities
Member Rights and Responsibilities

MCNA is committed to providing high-quality dental care to Medicaid and CHIP enrollees across the country. Our mission is to provide access to oral health care and service excellence that improves the oral health outcomes of our members. The satisfaction of our members is a top priority; therefore, we strive to honor their rights. All MCNA members have well-defined rights and responsibilities under the Medicaid Program. As our partner in the ...

MCNA Updates
Member Rights and Responsibilities

MCNA is committed to providing high-quality dental care to Medicaid and CHIP enrollees across the country. Our mission is to provide access to oral health care and service excellence that improves the oral health outcomes of our members. The satisfaction of our members is a top priority; therefore, we strive to honor their rights. All MCNA members have well-defined rights and responsibilities under the Medicaid Program. As our partner in the ...

Requesting Interpreter Services through MCNA
Requesting Interpreter Services through MCNA

If a member speaks a language not spoken by your office staff, MCNA can arrange for free interpreter services, including interpretation of American Sign Language (ASL), to help ensure that dental care and treatment is presented in a member's preferred or primary language.

You may request interpreter services by sending an email to interpreterservices@mcna.net. You may also contact our Provider Hotline at 1-855-776-6262 (8 a.m. to 7 p.m., Central Time, Monday through Friday).

Communication
Requesting Interpreter Services through MCNA

If a member speaks a language not spoken by your office staff, MCNA can arrange for free interpreter services, including interpretation of American Sign Language (ASL), to help ensure that dental care and treatment is presented in a member's preferred or primary language.

You may request interpreter services by sending an email to interpreterservices@mcna.net. You may also contact our Provider Hotline at 1-855-776-6262 (8 a.m. to 7 p.m., Central Time, Monday through Friday).

Reminder: Check on Approved Pre-Authorizations
Reminder: Check on Approved Pre-Authorizations

The Provider Relations Team has recently identified a trend of unused pre-authorizations amongst our network of participating provider offices. We encourage all providers to be proactive and check MCNA's Provider Portal regularly for approved pre-authorizations. MCNA also recommends routinely checking on your recall process to ensure that members with active, approved pre-authorizations on file are ...

Your Practice
Reminder: Check on Approved Pre-Authorizations

The Provider Relations Team has recently identified a trend of unused pre-authorizations amongst our network of participating provider offices. We encourage all providers to be proactive and check MCNA's Provider Portal regularly for approved pre-authorizations. MCNA also recommends routinely checking on your recall process to ensure that members with active, approved pre-authorizations on file are ...

Go Green with MCNA!
Go Green with MCNA!

We encourage our entire network of dental providers to go green in their offices. To help you accomplish this, we provide many online tools and services through our free Provider Portal, including:

  • Electronic claims submission
  • National Electronic Attachment (NEA) FastAttach capabilities
  • Instant online eligibility check
  • Electronic Funds Transfer (EFT) for payments
  • Electronic Remittance Advice (RA)

If you have a question about how MCNA helps you go green, please call our Provider Hotline at 1-855-776-6262 (8 a.m. to 7 p.m., Central Time, Monday through Friday).

Your Practice
Go Green with MCNA!

We encourage our entire network of dental providers to go green in their offices. To help you accomplish this, we provide many online tools and services through our free Provider Portal, including:

  • Electronic claims submission
  • National Electronic Attachment (NEA) FastAttach capabilities
  • Instant online eligibility check
  • Electronic Funds Transfer (EFT) for payments
  • Electronic Remittance Advice (RA)

If you have a question about how MCNA helps you go green, please call our Provider Hotline at 1-855-776-6262 (8 a.m. to 7 p.m., Central Time, Monday through Friday).

National Read a Book Day - September 6
National Read a Book Day - September 6

Celebrate National Read a Book Day! Just grab a book and spend some time reading. It's a great way to reduce stress and research shows that reading helps to improve memory and concentration. Older adults who devote time to reading tend to participate in more mentally stimulating activities over their lifetimes and show less cognitive decline over time.

Books are an affordable form of entertainment, a great educational tool, and a pleasant escape from the demands of everyday life! In a world where technology rules, National Read a Book Day invites us to silence the noise by turning pages for a while.

Upcoming Events
National Read a Book Day - September 6

Celebrate National Read a Book Day! Just grab a book and spend some time reading. It's a great way to reduce stress and research shows that reading helps to improve memory and concentration. Older adults who devote time to reading tend to participate in more mentally stimulating activities over their lifetimes and show less cognitive decline over time.

Books are an affordable form of entertainment, a great educational tool, and a pleasant escape from the demands of everyday life! In a world where technology rules, National Read a Book Day invites us to silence the noise by turning pages for a while.

National Gum Care Month
National Gum Care Month

September is National Gum Care Month. It's a great time to remind patients of all ages about the important role that gums play in the health of their teeth. Encourage them to be on the lookout for these early signs of gum disease as they complete their daily oral hygiene care at home:

  • Gums that appear red, puffy, swollen, or tender.
  • Bleeding caused by brushing or flossing.
  • Constant halitosis or bad taste in mouth.
  • Any change in the biting position of the teeth.
Upcoming Events
National Gum Care Month

September is National Gum Care Month. It's a great time to remind patients of all ages about the important role that gums play in the health of their teeth. Encourage them to be on the lookout for these early signs of gum disease as they complete their daily oral hygiene care at home:

  • Gums that appear red, puffy, swollen, or tender.
  • Bleeding caused by brushing or flossing.
  • Constant halitosis or bad taste in mouth.
  • Any change in the biting position of the teeth.