MCNA Dental
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Texas Edition  •  April 2020
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Documenting a Preferred Language for MCNA Members
Documenting a Preferred Language for MCNA Members

MCNA believes that clear and accurate health information is essential to the delivery of quality oral health care. One way we assist your office is by offering interpretation assistance for MCNA members with limited English proficiency. If your office encounters a member whose primary language is not English or faces other communication barriers, it is important that you clearly document their preferred language in the dental record. Having a record of the member's preferred language is a...

Your Practice
Documenting a Preferred Language for MCNA Members

MCNA believes that clear and accurate health information is essential to the delivery of quality oral health care. One way we assist your office is by offering interpretation assistance for MCNA members with limited English proficiency. If your office encounters a member whose primary language is not English or faces other communication barriers, it is important that you clearly document their preferred language in the dental record. Having a record of the member's preferred language is a required component of member dental record keeping standards.

If a member speaks a language not spoken by your office staff, MCNA can arrange for interpreter services, including interpretation of American Sign Language (ASL), to help ensure that dental care and treatment is presented in a culturally and linguistically appropriate manner utilizing a member's preferred language. We encourage your office to contact our Provider Hotline at 1-855-776-6262 (8 a.m. to 7 p.m., Central Time, Monday through Friday) several days prior to an appointment to request arrangements for interpreter services. More information on the availability and coordination of linguistic services through MCNA can be found in the Member Services section of the MCNA Provider Manual.