MCNA Dental
Dental Details  •  Monthly Provider Newsletter
Texas Edition  •  February 2022
Corporate Website
Social Media Profiles
Texas Provider Hotline
1-855-776-6262
Corporate Headquarters
Managed Care of North America
200 West Cypress Creek Road, #500
Fort Lauderdale, Florida 33309
 
New Guidance on Civil Rights Protections for People with Disabilities
New Guidance on Civil Rights Protections for People with Disabilities

The Department of Health and Human Services (HHS) Office for Civil Rights (OCR) recently issued guidance to health care providers on civil rights protection for people with disabilities. This guidance is focused on ensuring equity in the provision of needed health care benefits and services for all individuals, including those with disabilities, during the continuing public health emergency. HHS has prepared a set of FAQs for healthcare providers on federal civil rights requirements protecting individuals with disabilities during the COVID-19 Public Health Emergency. More information about how OCR is protecting civil rights during COVID-19, you can visit the HHS website.

MCNA Updates
New Guidance on Civil Rights Protections for People with Disabilities

The Department of Health and Human Services (HHS) Office for Civil Rights (OCR) recently issued guidance to health care providers on civil rights protection for people with disabilities. This guidance is focused on ensuring equity in the provision of needed health care benefits and services for all individuals, including those with disabilities, during the continuing public health emergency. HHS has prepared a set of FAQs for healthcare providers on federal civil rights requirements protecting individuals with disabilities during the COVID-19 Public Health Emergency. More information about how OCR is protecting civil rights during COVID-19, you can visit the HHS website.

MCNA's Quality Improvement Program
MCNA's Quality Improvement Program

The goal of the MCNA Quality Improvement (QI) Program is to ensure that each member has affordable and convenient access to quality dental care delivered in a timely manner by one of our participating providers. Our QI Program monitors and evaluates the quality and appropriateness of care and service delivery to members and providers through performance improvement projects (PIPs) in both clinical and non-clinical areas, dental record audits, performance measures, surveys, and related activities.

One of our primary objectives is to perform a quality review of key clinical and service indicators through analysis of member and provider data to assess and improve member and provider satisfaction rates. These clinical and service ...

Quality Improvement
MCNA's Quality Improvement Program

The goal of the MCNA Quality Improvement (QI) Program is to ensure that each member has affordable and convenient access to quality dental care delivered in a timely manner by one of our participating providers. Our QI Program monitors and evaluates the quality and appropriateness of care and service delivery to members and providers through performance improvement projects (PIPs) in both clinical and non-clinical areas, dental record audits, performance measures, surveys, and related activities.

One of our primary objectives is to perform a quality review of key clinical and service indicators through analysis of member and provider data to assess and improve member and provider satisfaction rates. These clinical and service ...

Coverage Determinations and Utilization Management
Coverage Determinations and Utilization Management

MCNA uses evidence-based clinical guidelines from nationally recognized authorities to make decisions in our Utilization Management (UM) program. Specifically, we review any request for the prior authorization of services to determine if members are eligible for benefits and whether the service they request is a medically necessary covered benefit under the dental plan. We also determine if the service to be delivered is consistent with established guidelines. MCNA's current clinical practice guidelines are always available in the Provider Resources section of ...

Utilization Management
Coverage Determinations and Utilization Management

MCNA uses evidence-based clinical guidelines from nationally recognized authorities to make decisions in our Utilization Management (UM) program. Specifically, we review any request for the prior authorization of services to determine if members are eligible for benefits and whether the service they request is a medically necessary covered benefit under the dental plan. We also determine if the service to be delivered is consistent with established guidelines. MCNA's current clinical practice guidelines are always available in the Provider Resources section of ...

Is Your Practice Information Up-to-Date?
Is Your Practice Information Up-to-Date?

Keeping MCNA updated with your dental practice information when changes occur is important to both you and your patients. When you report practice changes, we are able to relay correct information to our members regarding your location, hours of operation, and contact information to make an appointment. Accurate practice information also assists us in processing your claims without unnecessary delay.

As a best practice, please notify MCNA by ...

Your Practice
Is Your Practice Information Up-to-Date?

Keeping MCNA updated with your dental practice information when changes occur is important to both you and your patients. When you report practice changes, we are able to relay correct information to our members regarding your location, hours of operation, and contact information to make an appointment. Accurate practice information also assists us in processing your claims without unnecessary delay.

As a best practice, please notify MCNA by ...

Spring Into Good Oral Health!
Spring Into Good Oral Health!

Use the idea of "spring cleaning" to talk with kids about the importance of replacing their toothbrush every three to four months or when the bristles are frayed or worn. Remind them to check their brush when they go home and ask their parent or guardian to replace it if necessary. This is also a great moment to teach them about the responsible disposal of old toothbrushes through a recycling program like the Colgate Oral Care Recycling Program or the Oral-B Recycle on Us Program.

Children's Corner
Spring Into Good Oral Health!

Use the idea of "spring cleaning" to talk with kids about the importance of replacing their toothbrush every three to four months or when the bristles are frayed or worn. Remind them to check their brush when they go home and ask their parent or guardian to replace it if necessary. This is also a great moment to teach them about the responsible disposal of old toothbrushes through a recycling program like the Colgate Oral Care Recycling Program or the Oral-B Recycle on Us Program.

Dental Assistants Recognition Week - March 6 - 12
Dental Assistants Recognition Week - March 6 - 12

Dental Assistants Recognition Week shines a spotlight on dental assistants and their important contributions to patient care and the success of your dental practice. According to the American Dental Assistants Association (ADAA), this year's theme "Dental Assistants: Passionate About Our Patients, Dedicated to Our Profession" acknowledges the growing importance of dentistry's role in health care and the responsibilities of dental assistants. The ADAA's website hosts a selection of easy-to-use resources that can help you organize and celebrate your own Dental Assistants Recognition Week.

Upcoming Events
Dental Assistants Recognition Week - March 6 - 12

Dental Assistants Recognition Week shines a spotlight on dental assistants and their important contributions to patient care and the success of your dental practice. According to the American Dental Assistants Association (ADAA), this year's theme "Dental Assistants: Passionate About Our Patients, Dedicated to Our Profession" acknowledges the growing importance of dentistry's role in health care and the responsibilities of dental assistants. The ADAA's website hosts a selection of easy-to-use resources that can help you organize and celebrate your own Dental Assistants Recognition Week.

National Dentist's Day - March 6
National Dentist's Day - March 6

On National Dentist's Day, we show appreciation and give thanks to the professionals who work hard to keep our smiles healthy and beautiful. MCNA is thankful to all our participating dentists who continuously provide our members with world class dental care!

Upcoming Events
National Dentist's Day - March 6

On National Dentist's Day, we show appreciation and give thanks to the professionals who work hard to keep our smiles healthy and beautiful. MCNA is thankful to all our participating dentists who continuously provide our members with world class dental care!