MCNA's Quality Improvement Program
The goal of the MCNA Quality Improvement (QI) Program is to ensure that each member has affordable and convenient access to quality dental care delivered in a timely manner by one of our participating providers. Our QI Program monitors and evaluates the quality and appropriateness of care and service delivery to members and providers through performance improvement projects (PIPs) in both clinical and non-clinical areas, dental record audits, performance measures, surveys, and related activities.
One of our primary objectives is to perform a quality review of key clinical and service indicators through analysis of member and provider data to assess and improve member and provider satisfaction rates. These clinical and service ...