MCNA works closely with our participating providers to ensure that our members have access to the high-quality dental care and services that our members deserve. As part of the role and responsibility of a network provider, your office is required to meet specific after hours standards to ensure that members and their families can remain in communication and access help outside of normal business hours.

All providers offices must maintain an answering service or answering machine that offers the following information:

• Instructions for contacting someone who can render clinical decisions or someone who can reach a dentist for clinical decisions
• Instructions for emergency services (including directing the member to dial 9-1-1 if necessary)
• List of the office hours
• Instructions for the caller to leave a message so that someone can return their call

The answering service or machine must also offer all the information listed above in any additional language(s) based on cultural population.

To read this requirement and additional provider responsibilities, please refer to MCNA's Provider Manual, which is always available to download from our Provider Portal or website. You may also call MCNA's Provider Hotline at 1-855-776-6262 (8 a.m. to 7 p.m., Central Time, Monday through Friday) if you have questions.