Our Provider Relations team is here to provide excellent and thorough customer service for you and your office staff. If you have a question or have identified an issue that you feel requires resolution with us, please contact our team using the following information:

• Tier 1 Escalation: Provider Hotline
  • Call 1-855-776-6262
  • Email TX_PR_Dept@mcna.net
• Tier 2 Escalation: Provider Relations Representative
  • Email Gloria Rubio at grubio@mcna.net
• Tier 3 Escalation: Provider Relations Management
  • Email Ernest Garcia at egarcia@mcna.net