MCNA Dental
Dental Details  •  Monthly Provider Newsletter
Texas Edition  •  April 2019
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1-855-776-6262
Corporate Headquarters
Managed Care of North America
200 West Cypress Creek Road, #500
Fort Lauderdale, Florida 33309
 
Documenting a Member's Preferred Language
Documenting a Member's Preferred Language

MCNA believes that clear and accurate health information is essential to the delivery of quality oral health care. One way we assist your office is by offering interpretation assistance for MCNA members with limited English proficiency. If your office encounters a member whose primary language is not English or faces other communication barriers, it is important that you clearly document his or her preferred language in the dental record. Having a record of the member's preferred language is a ...

Your Practice
Documenting a Member's Preferred Language

MCNA believes that clear and accurate health information is essential to the delivery of quality oral health care. One way we assist your office is by offering interpretation assistance for MCNA members with limited English proficiency. If your office encounters a member whose primary language is not English or faces other communication barriers, it is important that you clearly document his or her preferred language in the dental record. Having a record of the member's preferred language is a ...

The Benefits of Case Management with MCNA
The Benefits of Case Management with MCNA

MCNA's Case Management Unit assists with the coordination of care for members with special health care needs, members who are pregnant, and those with a catastrophic dental condition, which is defined as 10 or more teeth requiring treatment at one time. A Case Management Coordinator (CMC) works in cooperation with a member's family and/or caregiver(s) to assist with the coordination of dental health care that meets the member's unique needs.

Our CMCs can assist with the following:

  • Liaising between members and providers
  • Ensuring referrals to the dental provider(s) are completed that can accommodate the member's unique needs
  • Ensuring dental treatment and routine care occurs appropriately through ongoing monitoring (for example, reviewing pre-authorizations to ensure all proper documentation is attached for clinical review)
  • Coordinating transportation to and from dental visits with the appropriate vendor
  • Assisting members in coordination of treatment and procedures covered by a health plan
  • Collaborating with other community partners and ...
Utilization Management
The Benefits of Case Management with MCNA

MCNA's Case Management Unit assists with the coordination of care for members with special health care needs, members who are pregnant, and those with a catastrophic dental condition, which is defined as 10 or more teeth requiring treatment at one time. A Case Management Coordinator (CMC) works in cooperation with a member's family and/or caregiver(s) to assist with the coordination of dental health care that meets the member's unique needs.

Our CMCs can assist with the following:

  • Liaising between members and providers
  • Ensuring referrals to the dental provider(s) are completed that can accommodate the member's unique needs
  • Ensuring dental treatment and routine care occurs appropriately through ongoing monitoring (for example, reviewing pre-authorizations to ensure all proper documentation is attached for clinical review)
  • Coordinating transportation to and from dental visits with the appropriate vendor
  • Assisting members in coordination of treatment and procedures covered by a health plan
  • Collaborating with other community partners and ...
We Can Help!
We Can Help!

MCNA's outreach teams engage in active member and community outreach year-round to improve our members' understanding of oral health and hygiene as well as to encourage them to schedule regular checkups. If your dental office plans to host or sponsor an event in the coming months, MCNA's Member Advocate team would love to take part in it! A representative from our experienced outreach team will come prepared to offer hands-on instruction, supported by ...

Quality Improvement
We Can Help!

MCNA's outreach teams engage in active member and community outreach year-round to improve our members' understanding of oral health and hygiene as well as to encourage them to schedule regular checkups. If your dental office plans to host or sponsor an event in the coming months, MCNA's Member Advocate team would love to take part in it! A representative from our experienced outreach team will come prepared to offer hands-on instruction, supported by ...

Tips for Managing Dental Anxiety
Tips for Managing Dental Anxiety

Many people experience a little anxiety when contemplating their next visit to the dentist, especially children. If unaddressed, dental anxiety can rise to levels that interfere with the delivery of the care and services that young patients need for healthy development and ongoing good oral health. The following tips and behavioral strategies can help overcome their fears.

  • Information: Provide the appropriate information using understandable words and terminology. Describe the procedure and what the patient will experience, like noises, vibrations, and tastes.
  • Relaxation: Use active relaxation strategies for patients who are visibly anxious. Techniques like deep breathing with deep inhalation and slow exhalation can be very useful.
  • Distraction: Use toys (as appropriate, for children) and conversation about a pleasant, non-dental topic to ...
Your Practice
Tips for Managing Dental Anxiety

Many people experience a little anxiety when contemplating their next visit to the dentist, especially children. If unaddressed, dental anxiety can rise to levels that interfere with the delivery of the care and services that young patients need for healthy development and ongoing good oral health. The following tips and behavioral strategies can help overcome their fears.

  • Information: Provide the appropriate information using understandable words and terminology. Describe the procedure and what the patient will experience, like noises, vibrations, and tastes.
  • Relaxation: Use active relaxation strategies for patients who are visibly anxious. Techniques like deep breathing with deep inhalation and slow exhalation can be very useful.
  • Distraction: Use toys (as appropriate, for children) and conversation about a pleasant, non-dental topic to ...
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